Refund policy

Vexora Official Store — vexoraofficial.store Effective Date: June 2025 | Last Updated: June 2025

At Vexora, we are committed to delivering a premium shopping experience that reflects the trust you place in our brand. Please read this policy carefully before placing an order, as it governs all return and refund requests on our platform.

⚠ Important: By completing a purchase on vexoraofficial.store, you acknowledge that you have read, understood, and agreed to the terms of this Return & Refund Policy in its entirety.

1. GENERAL ELIGIBILITY FOR RETURNS

To be eligible for a return or exchange, the following conditions must be met simultaneously:

  • The return request must be submitted within 7 calendar days of the confirmed delivery date.
  • The item must be unused, unworn, and in its original factory condition — not washed, altered, or damaged by the customer.
  • All original packaging, tags, labels, accessories, and any included free gifts must be returned intact and undamaged.
  • The customer must retain and provide proof of purchase (order confirmation email or order ID) and photographic or video evidence of the product defect or discrepancy.
  • The return must be pre-approved by our Customer Support team. Unauthorized returns will not be accepted or processed.

Note: Vexora reserves the right to reject any return request that does not strictly satisfy all the above conditions. Partial compliance does not constitute eligibility.

2. NON-RETURNABLE & FINAL-SALE ITEMS

The following categories are strictly non-returnable and non-refundable under any circumstances:

  • Intimate apparel, undergarments, swimwear, and pierced jewelry — for hygiene and safety reasons.
  • Perishable goods, consumables, and health/beauty products that have been opened or used.
  • Digital products, gift cards, and vouchers — once issued or redeemed, they are non-refundable.
  • Customized, personalized, or made-to-order items specifically produced for the customer.
  • Items purchased during clearance sales, flash sales, or with promotional discount codes of 30% or more.
  • Products returned without prior written approval from Vexora Customer Support.
  • Items that show signs of use, washing, alteration, or physical damage caused by the customer.

3. ACCEPTED RETURN REASONS

Vexora will accept return requests exclusively under the following verified circumstances:

  • The product received is materially different from what was described or shown on the product page (wrong item, wrong size, wrong color — not a subjective variation in shade).
  • The product arrived with a confirmed manufacturing defect that was present before delivery and reported within 48 hours of receipt with clear visual evidence.
  • The order was not delivered within the stated maximum delivery window and the delay was caused by circumstances within Vexora's or the shipping provider's control.

Important Limitation: Dissatisfaction with personal preference, subjective expectations, minor color variations due to screen calibration differences, or a change of mind after purchase does NOT qualify as a valid return reason under this policy.

4. RETURN PROCESS & PROCEDURE

Step 1 — Submit a Return Request Contact our Customer Support team at support@vexoraofficial.store within 7 days of delivery. Your request must include: your Order ID, the specific reason for return, and clear photographic or video evidence of the issue.

Step 2 — Await Written Approval Our team will review your request within 2–3 business days. A return will only proceed after you receive an official written approval confirmation from Vexora. No return should be shipped prior to this approval.

Step 3 — Ship the Item Upon approval, you will receive shipping instructions. The item must be returned in its original, sealed packaging. The customer bears the cost of return shipping unless the return is due to a verified error on Vexora's part. Vexora is not responsible for items lost or damaged during return transit.

Step 4 — Quality Inspection Once received, the returned item undergoes a thorough quality inspection within 3–5 business days. Vexora reserves the right to reject the return if the item does not meet the return conditions outlined in Section 1, and the item will be returned to the customer at their expense.

5. REFUND POLICY

5.1 Approved Refunds Refunds will only be processed for approved return requests where the returned item passes the quality inspection. Refunds are issued via the original payment method or as Vexora store credit, at Vexora's sole discretion.

5.2 Refund Timeline Approved refunds are processed within 7–14 business days from the date the returned item passes inspection. Processing timelines may vary depending on the payment provider and are outside Vexora's direct control once initiated.

5.3 Partial Refunds Vexora may issue a partial refund where only part of an order is eligible, where the product is returned in a condition slightly different from what was approved, or where a restocking fee applies.

5.4 Non-Refundable Charges Original shipping fees, payment processing fees, and any applicable customs or import duties are non-refundable under all circumstances, except where the full return was caused by a documented error on Vexora's part.

6. EXCHANGE POLICY

Exchanges are available for eligible items subject to stock availability. If the desired replacement item is out of stock, Vexora will offer a refund or store credit instead. Exchange requests follow the same submission and approval process as returns. Additional shipping fees may apply for exchanges.

7. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged in transit or contains incorrect items, you must notify Vexora within 48 hours of delivery with photographic evidence. Failure to report within this window may affect your eligibility for a replacement or refund. Vexora will cover return shipping costs for orders confirmed to have been fulfilled in error on our part.

8. FRAUD & ABUSE PREVENTION

Vexora maintains strict protocols to prevent fraudulent return activity. We reserve the right to decline return or refund requests from customers with a documented history of excessive claims, suspected abuse of our policies, or where patterns of misuse are identified. Repeated or suspicious activity may result in permanent account suspension.

9. POLICY AMENDMENTS

Vexora reserves the right to modify, update, or replace this Return & Refund Policy at any time without prior notice. All changes are effective immediately upon publication on vexoraofficial.store. It is the customer's responsibility to review this policy before each purchase. Continued use of the platform following any update constitutes acceptance of the revised terms.

10. CONTACT & SUPPORT

  • Email: support@vexoraofficial.store
  • Website: vexoraofficial.store
  • Customer Support Hours: Sunday – Thursday, 10:00 AM – 6:00 PM (EET)
  • Response Time: Within 24–48 business hours

Vexora is dedicated to resolving your concerns fairly, promptly, and professionally. Thank you for choosing Vexora — where premium quality meets exceptional service.